mc19 Terms and Conditions

1. Introduction and Definitions

These terms and conditions ("Terms") form the legal agreement applicable between the mc19 online casino and betting platform ("mc19", "we", "Platform") and the user ("you", "member"). By visiting the website https://mc19.cam, creating an account, or using any service, you are considered to have fully accepted these Terms.

The key terms used in these Terms are defined below:

• "Platform" — The mc19 website, mobile site, and all associated services.
• "Member" — Any adult registered on mc19.
• "Account" — A member's personal user profile on the Platform.
• "Balance" — The total funds held in a member's account.
• "Bonus Funds" — Funds granted as a bonus, which are subject to specific conditions before withdrawal.

2. Eligibility and Registration

The following eligibility requirements must be met to create an account and use services on mc19:

• You must be at least 21 years of age. You may be required to provide a government-issued ID (national identity card, passport) as proof of age.
• You must operate the account voluntarily and in your own interest.
• You must provide accurate and truthful personal information.
• Each person may operate only one account.
• Online gaming and betting must be legal for you under the local laws of your location.

If any false or incorrect information is found in the details provided during registration, mc19 reserves the right to close the account and forfeit the balance.

3. Account Management

3.1 Security and Confidentiality

It is your responsibility to keep your account username and password completely confidential. Avoid sharing your password with any third party. If you suspect any unauthorized access to your account, notify our support team immediately.

3.2 Identity Verification (KYC)

mc19 may request documents for identity verification (Know Your Customer — KYC) at any time. Withdrawals may be held until the KYC process is completed. Required documents may include copies of a national identity card, passport, or other government-issued ID.

3.3 Single Account Policy

Only one account is permitted per person. If multiple accounts belonging to the same person are identified, all accounts may be closed and all bonuses and winnings may be forfeited.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

mc19 currently accepts deposits through Bangladesh's leading mobile financial services: bKash, Nagad, Rocket, and Upay.

• Minimum deposit amount: ৳500 (for each method).
• Deposits are generally credited to the account instantly.
• mc19 does not charge any additional fees for deposits, though the payment provider's own charges may apply.

4.2 Withdrawal Methods and Limits

Withdrawals can be made through the same methods (bKash, Nagad, Rocket, Upay):

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 1 hour.
• The account must be fully verified to make a withdrawal.
• Applicable wagering requirements must be met before withdrawing bonus funds.

4.3 Currency

All transactions on mc19 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members on mc19 receive a 100% welcome bonus on their first deposit, up to a maximum of ৳20,000. The following terms apply to the use of this bonus:

• A minimum deposit of ৳500 is required to receive the welcome bonus.
• The total bonus amount must be wagered 15 times (15x) before bonus funds can be withdrawn.
• Bonus funds cannot be withdrawn until the wagering requirement has been met.
• The welcome bonus is provided only once per account.

5.2 VIP and Loyalty Program

mc19 has four VIP tiers, each offering weekly cashback:

• Bronze — Up to 0.2% weekly cashback.
• Silver — Up to 0.5% weekly cashback.
• Gold — Up to 0.8% weekly cashback.
• Platinum — Up to 1.0% weekly cashback.

Progression through VIP tiers is determined based on a member's gaming activity and loyalty. mc19 reserves the right to change the terms of the VIP program at any time.

5.3 Promotional Bonuses — General Terms

• Each promotion has its own terms and conditions, which will be detailed on the promotion page.
• If bonus abuse is suspected, mc19 may hold the relevant bonus and winnings until an investigation is completed.
• Claiming bonuses through multiple accounts, multiple devices, or multiple identities is strictly prohibited.
• mc19 may change, suspend, or cancel any promotion without prior notice.

6. Gameplay and Betting

All games offered on mc19 are operated by third-party game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, Ezugi, PG Soft, etc.). The gaming rules of these providers apply.

• Game outcomes are determined by a Random Number Generator (RNG) and are independently verified.
• If a game is interrupted due to a technical issue, mc19 will make a decision based on its records.
• If suspicious betting patterns or evidence of manipulation are found, the relevant bets and winnings may be voided.
• For sports betting, if there is a dispute over the result of an event, the official result will be considered final.

7. Prohibited Activities

The following activities are strictly prohibited on the mc19 platform:

• Operating an account as a minor or on behalf of a minor.
• Registering using a false identity or false information.
• Creating multiple accounts or using another person's account.
• Engaging in bonus abuse, arbitrage betting, or bonus hunting strategies.
• Attempting to gain an advantage through automated software, bots, or any form of technical manipulation.
• Using the platform for illegal payments or money laundering.
• Attempting to harass, defraud, or harm other members.
• Attempting to breach the platform's security systems.

8. Privacy and Security

mc19 is committed to protecting members' personal information. All transactions and data transfers are secured by SSL encryption. Our full policy on data collection, use, and protection can be found on our Privacy Policy page.

• Members' information is not sold to third parties.
• Information may be disclosed to authorities where legally required.
• Data may be analysed for service improvement and fraud prevention.

9. Responsible Gaming

mc19 firmly believes in responsible gaming. Gaming should be for entertainment purposes — not as a means to resolve financial problems.

• Members can contact support to set their own deposit limits, betting limits, or session time limits.
• A Self-Exclusion option is available.
• If signs of gaming addiction appear, please seek help immediately.
• mc19 is strictly prohibited for anyone under the age of 21.

For more information on responsible gaming, please visit our Responsible Gaming page.

10. Account Suspension and Closure

10.1 Closure by mc19

mc19 may suspend or close an account in the following circumstances:

• Violation of any provision of these Terms.
• Providing false information or failing identity verification.
• Fraudulent or deceptive activities.
• Direction of legal authorities.

10.2 Closure by Member

A member may close their account at any time. Any remaining balance should be withdrawn before closing the account. Bonus funds will be forfeited.

11. Limitation of Liability

mc19 does not accept liability for the following:

• Losses caused by internet disconnection or technical issues.
• Issues related to third-party services (payment gateways, game providers).
• Losses arising from a member's own negligence or failure to secure their account.
• Changes in gaming outcomes due to market fluctuations.

Under no circumstances will mc19's liability exceed the member's account balance.

12. Dispute Resolution

For any dispute or complaint, please follow the process below:

1. First, raise your complaint with our 24/7 live chat support.
2. For written complaints, send an email with full details to [email protected].
3. We will provide an initial response within a maximum of 7 business days of receiving the complaint.
4. For complex matters, resolution may take up to 30 days.

mc19's decision is final. However, if a member is not satisfied with the resolution, they may pursue legal remedies in the relevant jurisdiction.

13. Changes to Terms

mc19 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified via their account email in the case of significant changes. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

It is the responsibility of members to visit this page regularly to stay informed about the latest version of the terms and conditions. If a member does not agree with the updated terms, they may close their account.

14. Contact

If you have any questions or comments about these terms and conditions, please get in touch with us:

• Live Chat: 24/7 live chat support is available in Bengali.
• Email: [email protected]

Our support team provides round-the-clock service in accordance with Bangladesh Standard Time (BST, UTC+6). We are able to respond to all inquiries in Bengali.