mc19 Privacy Policy

1 Introduction and Purpose

mc19 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. The main purpose of this privacy policy is to clearly inform you how mc19 collects your personal information, why it is collected, how it is stored and processed, and what steps we take to protect your information.

We believe that transparency and trust are the foundation of a long-term relationship. That is why we never sell or transfer your information to third parties without your consent. All data processing activities at mc19 are conducted in accordance with established international data protection standards.

2 What Information Is Collected

mc19 may collect the following types of information to provide its services:

2.1 Information Provided Directly

When you create an account on mc19, the following information is collected from you:

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Email address and mobile number
• Residential address
• Information about your preferred payment method (bKash, Nagad, Rocket, or Upay)
• National ID card or passport number (if required for identity verification)

2.2 Automatically Collected Information

When you use mc19, some information is collected automatically, such as:

• IP address and device identifier information
• Browser type, operating system, and device information
• Site access time, page visits, and session information
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may use trusted third-party services to verify certain information. However, these third parties do not have the right to use your information for any other purpose.

3 Purpose of Using Information

mc19 uses the information it collects for the following purposes:

1. Account management and verification: To confirm your identity and for secure account management.
2. Service delivery: To properly provide all services including gaming, betting, deposits, and withdrawals.
3. Financial transaction processing: To complete secure transactions through bKash, Nagad, Rocket, and Upay.
4. Customer support: To resolve your complaints or issues and to provide 24/7 live chat support in Bengali.
5. Fraud prevention: To detect and prevent unauthorized access and fraudulent activity.
6. Legal compliance: To comply with applicable laws and regulations.
7. Responsible gaming assurance: To identify excessive gaming and create a responsible gaming environment.
8. Platform improvement: To analyze user experience and improve service quality.

4 Data Storage and Security

mc19 applies industry-standard security measures to protect your information. Our security measures include:

• SSL encryption: All data transmitted between you and our servers is protected with 256-bit SSL encryption.
• Secure data storage: Your information is stored in encrypted databases.
• Limited access: Only authorized staff may access your information when necessary.
• Regular security audits: Regular cybersecurity reviews are conducted to identify potential vulnerabilities.
• Two-factor authentication: An additional verification layer is used to ensure account security.

5 Sharing Information with Third Parties

mc19 does not share your personal information with third parties except in the following limited and specific circumstances:

• Payment processors: Only the necessary information is shared to complete financial transactions through bKash, Nagad, Rocket, and Upay.
• Identity verification services: Trusted third-party services may be used for account verification and fraud prevention.
• Legal obligations: Information may be disclosed upon receipt of a valid order from a court or competent authority.
• Business partners: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft may receive limited necessary information solely for the purpose of providing services.

Under no circumstances is your personal information sold to advertising agencies or data brokers.

6 Cookies Policy

Various types of cookies are used on the mc19 website. Cookies are small data files stored in your browser that help improve the functionality of the website.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, ensuring security, and saving your preferences. Disabling these cookies may cause certain parts of the site to not work correctly.

6.2 Analytical Cookies

These cookies help us understand how users are using the site, which pages are visited most, and where there is room for improvement. This information is collected in aggregate and is not used to identify any individual personally.

6.3 Functional Cookies

These cookies are used to save your preferred language, gaming preferences, and other customization settings.

You can control cookies by changing your browser settings. However, disabling cookies entirely may mean you are unable to enjoy some features of the site.

7 Data Retention Period

mc19 retains your information according to the following criteria:

• All information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a set period due to legal or regulatory requirements.
• Financial transaction records are retained for the long term for audit and legal protection purposes.
• When information is no longer needed, it is securely deleted or anonymized.

8 User Rights

As a user of mc19, you have the following rights:

• Right to access: The right to know what information mc19 holds about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your information under certain circumstances (not applicable where legal obligations exist).
• Right to object to processing: The right to object to the use of your information for specific purposes.
• Right to data portability: The right to receive your information in a structured, commonly used format.
• Right to withdraw consent: The right to withdraw your consent at any time.

To exercise these rights, please contact our support team.

9 Protection of Minors

mc19 is for those aged 21 and above only. We never knowingly collect personal information from minors. An age verification process is in place during registration.

If we become aware that information from a minor has been collected by mistake, that information will be immediately deleted and the associated account will be closed.

10 International Data Transfers

mc19's servers and data processing partners may be located in various countries. Whenever your information is transferred internationally, we ensure that appropriate data protection measures are in place in the receiving country or organization.

Limited necessary information may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others for the purpose of service delivery, but always under strict contractual safeguards.

11 Responsible Gaming and Data Use

mc19 is committed to ensuring responsible gaming. To this end, we may analyze your gaming activity data to identify signs of excessive or problematic gaming.

This type of data analysis is done to protect your interests, not for sales or marketing. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Policy Changes

mc19 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A special notice will be displayed on the website.
• A notification will be sent to your registered email address.
• The date of the latest update will be displayed at the top of the page.

Continued use of the site after a revised policy is published will be taken to mean you have accepted the new policy. You are therefore advised to visit this page regularly.

13 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

This privacy policy complements mc19's Terms and Conditions and Responsible Gaming Policy and should be read together with them.